Terms and Conditions

General
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Dreams & Delights Invites reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items (£0.01) may not be dispatched and additional payment may be required. We accept no responsibility for any effect of ageing caused to any of our products or materials used.

 

Payment
Payment can be made by debit or credit card through Paypal- a secure payment facility (we do not have access to your card details) 


Postage
Please note, most of our invitations require a large letter postage.  Please check with the post office before sending to avoid them being damaged in the post. 

 

Copyright
The material featured on this site is subject to copyright protection. The permission to reproduce material does not extend to anything on this site identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

 

Printing & Proof Service
A proof will be emailed to you for approval, changes may be made and one revised proof will be sent free of charge.  Please try to ensure all of the details and layout are correct to your requirements, we are not responsible for checking spelling and grammar. If further proofs are required a £5.50 proofing fee is payable.

 

RETURNS

If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do  not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.  

Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with an out of stock item, this will be advised on your invoice and will follow once back in stock.

 

If you do not like the items you have received or ordered incorrectly
Please return them to us within 1 month  of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items. If you are returning a full order, we will reimburse the full order value including the delivery cost as well. You do need to cover the cost of the return and obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post. 

Refunds Policy

Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. via the debit / credit card by which the original transaction was made.  The refund will include the cost of the original postage for delivery only if the full order is returned to us.  If you are returning due to the goods being faulty or incorrectly picked we will also reimburse the cost of returning the items to us.

Offers
We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined.